Costs & funding
Understand pricing, the service fee, care level and financial funding.
What Does 24h Care Cost?You pay the provider's fee and their travel costs for arrival and departure, typically 150 euros per trip. No service fee is added for you.What happened to Basic, Smart, and Plus?The three tiers are gone. Consultation is now always included, and the price is built the same way on both booking paths.Reduce Your CostsThere are several ways to lower your out-of-pocket costs.What Is a Care Level?A care level (1 to 5) shows how much daily support someone needs.Apply for a Care LevelYou apply at the Pflegekasse of the person who needs care.Use Pflegegeld in CAIROnce the care level is approved, the Pflegekasse pays Pflegegeld monthly.Apply for an UpgradeMany families have a care level that is actually too low because the application wasn't optimal or the situation has changed.Additional SupportBesides Pflegegeld, there are other benefits (as of 2026): the Entlastungsbetrag (131 euros/month) applies to recognised services such as day care, a home care service or everyday support, not to the live-in caregiver herself.