Question 1

Who am I actually signing the contract with?

Accepted Answer

You sign the contract directly with the caregiver or the sending agency, not with CAIR. CAIR provides the booking and payment platform. Who your contractual partner is will be clearly shown to you during the booking process.

Question 2

How many hours does the caregiver work per day?

Accepted Answer

The caregiver works at most 40 hours per week on average, usually between 7 am and 8 pm, with breaks in between. At least 60 minutes of breaks per working day are due. After the working day there is an uninterrupted rest period of at least 11 hours. So this is not round-the-clock care.

Question 3

Is nighttime care also possible?

Accepted Answer

There is generally no duty to work at night. Support at night is only possible by explicit agreement. If the caregiver helps at night in an unforeseeable single case, it counts as working time and is compensated with time off.

Question 4

What do I need to provide for the caregiver?

Accepted Answer

You provide the caregiver with free, lockable and clean accommodation with access to a kitchen and bathroom. You also ensure adequate meals during the assignment and a safe working environment.

Question 5

What happens if the caregiver falls ill?

Accepted Answer

For absences of up to 3 days, your payment obligation is suspended for that period. For longer absences, the sending agency is obliged to provide a replacement within 5 working days, if contractually agreed. If no replacement can be provided, the payment obligation is suspended for the entire absence.

Question 6

Can I cancel a booking?

Accepted Answer

Yes. More than 7 days before the booking starts, cancelling is free. With 7 days or less, seven daily rates apply, at most the fee for the whole period. The exact terms are shown transparently during booking.

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